I've lost my keys! Can they be replaced?
This depends on your circumstances and the different options are detailed below.
My keys are registered
Simply call Lowe & Fletcher on 0121 505 0400 and you will be able to purchase a replacement set of keys.
My keys are not registered but I have the registration card
Under no circumstances will you be able to obtain replacement keys without being registered, but providing you have the Unique Registration Number Card you will be able to register the keys retrospectively.
Click here to register online.
Once registered you will then have to contact Lowe & Fletcher on 0121 505 0400 and you will be able to purchase a new set of keys.
My keys are not registered and I do not have the registration card
If you have not registered your lock and have lost the registration card, replacement keys cannot be provided.
If you have locked the device onto your van then please contact the AL-KO Service Department on 01926 818500. We will have to send one of our Service Engineers out to assess the situation and attempt removal of the device. Please note that you may be required to pay for the callout, a new receiver, lock and possibly new brake parts if these are damaged due to the removal.
DO NOT attempt to remove the lock yourself as you may cause damage to the wheel, brakes or chassis. If you attempt to remove the lock yourself you may invalidate your warranty.
My keys can't be replaced. How do I remove the lock from my vehicle?
You will need to contact the AL-KO Service Department on 01926 818500 to arrange for an engineer to come out and cut the lock from your wheel. Please note that you may be required to pay for the callout, a new receiver, lock and possibly new brake parts if these are damaged due to the removal.
DO NOT attempt to remove the lock yourself as you may cause damage to the wheel, brakes or chassis. If you attempt to remove the lock yourself you may invalidate your warranty.