Why do I need to register my lock?
AL-KO Secure Wheel Locks operate a registered key management system to enable a key replacement service.
Registration allows your lock to be identified and the relevant keys to be produced and dispatched to you. Without this registration there is no way to identify which key fits your lock, so in order to replace your keys it is vital that you have registered your lock.
How do I register my lock?
Registration must be completed either online or via postal form included with your product. You will need the Unique Registration Number provided on the card in the Secure Lock Kit.
It is a simple process during which you will provide your personal information and Unique Registration Number, and create security questions which will be used to confirm your identity should you require replacement keys at any point.
Click here to register online.
How do I de-register my lock or change my details?
If you sell your AL-KO Secure Wheel Lock it is vital that you de-register your lock to enable the buyer to register. To de-register your lock click here.
Should any of your personal details change, these should be edited here.
In both cases you will need the reference number, password and the other security information supplied at the time of registration.
Registration requires a Receiver Tag Code found on a silver label. What do I do if I don't have one?
Not all caravans will have a silver label or code on them. This may be because your label has been lost or fallen off, or you may never have had a label in the first place. This will depend on the year of manufacture of your caravan.
2008 model caravans, without an AL-KO Wheel Lock fitted as standard.
For legal reasons, on all 2008 model caravans where an AL-KO Wheel Lock was not supplied as standard, the AL-KO Secure Receivers were delivered with a grub screw inside the threaded post. The grub screw can only be removed from the receiver by using a specific adapter, which is only available from AL-KO. In order to ensure AL-KO send you the correct adapter, the grub screw must be identified, ideally using the code on the silver label. Should the label have been removed for any reason, you will need to photograph the grub screw and either post or email the image to mail@al-ko.co.uk for identification.
All other caravans
If you caravan is not a 2008 model, or is a 2008 model which was fitted with an AL-KO Secure Wheel Lock as standard, leave this section of the form blank. This will not affect your registration and you will be allowed to proceed as normal.
I am trying to register but it says the CRiS number is already registered.
This means the previous owner of the caravan is still registered with AL-KO Secure. You should contact your dealer so they can contact the previous owner and ask them to de-register. If this is not possible contact AL-KO for further assistance.